RETURN AND REFUND POLICY

Customer Care Pledge

We believe in putting a personal touch into everything that we do and want your shopping experience to be a satisfying one.  We are fully committed to reasonable measures of customer satisfaction.

Returns Policy

The severity and impact of the COVID-19 pandemic is of high magnitude. Therefore, in efforts of promoting safety to customers and employees, all sales are final.

Damaged Items

When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please notify us immediately at CustomerService@Luxjure.com. Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.

To help us expedite replacement of your damaged product, please follow the simple steps listed below.

1) Send us an email at CustomerService@Luxjure.com. to let us know that you plan to return the product.

2) We will reply to your email to confirm that we have received your request and to answer any questions that you may have.

3) Ship the items back to us, including your Order Number & Name with the items you wish to return. Pack the items carefully to avoid damage in transit. After checking to be sure that your container is tightly sealed, we recommend enclosing it in a ziplock bag to prevent spillage during transit.

4) For your protection and to ensure prompt delivery, we recommend that you send your return via an insured method, which can be tracked in the case of loss.